Thank you for visiting our site. You will find our Terms & Conditions below as well as any other information helpful for placing an order.  During the checkout process you will need to acknowledge reading and understanding the following terms before you can complete your order.  If you need any further information, please contact us.

ORDERING INFORMATION + GENERAL HELP:

Only click the "Place Order" button once! If you click this a second time (even after hitting the "Back" button) you may be placing the order twice.

A few suggestions to help us expedite your order:

 1. Have your order shipped to the same address that your credit card is billed to.

 2. Provide us with a phone number where we can reach you during normal business hours.

 3. Double check all information entered before submitting your order.

4. When calling have your order/invoice number handy.

Thank you!

Because many items on our site can look alike or have similar descriptions, we suggest clicking the "see details" link before ordering products you are not familiar with.

Photographs are generally not actual size. Many are enlarged to show detail.

Unless stated otherwise, prices listed are for one item.  This includes items with pictures of multiple items (ex. rolls) and items with plural descriptions. We cannot honor incorrect pricing due to typographical or programming error.

This site is best viewed with a screen size of at least 1024 x 768 pixels.

If you have set up an account, your order status can be checked online or if further information is needed you may e-mail us from the "Contact Us" page. Order status can also be checked by calling our toll free number (1-866-665-MINT(6468)) during normal business hours which are 9:00 to 5:00 Monday through Friday EST. You may also e-mail us at Support@mintproducts.com to request any information about your order. If you require immediate attention we always suggest calling during normal business hours.

YOUR INFORMATION IS SAFE:

Ours is a secure site utilizing the SSL (Secure Socket Layer encryption standard). You can order knowing we and only we will view your credit card and other private information. All of your personal information is protected through encryption. We do not send Spam e-mails or sell your e-mail addresses! All of your data is protected against unauthorized access! See our Privacy Statement for more information. 

PAYMENT:

We accept MasterCard, Visa, Diners Club that begin with the #5 and Discover. Because of our low markups and their high fees, we cannot accept American Express! We also accept money orders, checks and bank wires. These must be mailed or wired within 48 business hours of the order being placed. If payment is not received, your order will be cancelled. Checks will be allowed to clear a minimum of ten business days before shipment. There is a $25.00 fee for returned checks. Because markets can change rapidly, prices are subject to change. In the unlikely event a non-bullion item you purchase has a significant price change before shipment, you will be given the opportunity to change your order to the latest price.  MintProducts is not responsible for errors or omissions.  Our responsibility is limited to the purchase price only. Due to a high percentage of credit card fraud, orders that are mainly bullion may be delayed a few days. The more information you can provide the better!

Checks and all other correspondence may be sent to: Mint Products - P.O. Box 10592 - Bedford, NH 03110.

Fraud, especially by credit card, is a major concern for both retailers and consumers. We take all precautions, including the use of fraud detection software; to be sure credit cards are being used legitimately. Mint Products takes all fraud, including attempted, very seriously and have worked with the FBI and the Secret Service in the past. Individuals who have attempted fraud with Mint Products have been arrested, prosecuted and jailed.

An order confirmation number is not a guarantee of shipment. WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON WITH A FULLY ISSUED REFUND.

PROCESSING, SHIPPING AND DELIVERY:

You will receive an e-mail confirming placement of your internet order as well as when your order is shipped.

If you choose to pay by credit card your credit card will be charged when you place your order.

If a significant delay in shipment is expected you can be credited and then re-charged at the time of shipment.

For shipping, we offer several options to choose at checkout. Our Postal shipping rates are very reasonable and vary depending on the size of your order. Some packages may be sent “restricted delivery.” Only the person who placed the order can sign for the delivery with a photo I.D. For security reasons, we may opt to send your order via an alternate delivery company or service than you originally chose. Custom shipping such as overnight and expedited delivery is available for many orders. If you do not receive your order, our office must be contacted in a timely manner as claims must be filed within 90 days of the shipment.  If we are not contacted, we reserve the right to not honor the original order and will not reship the coins or credit the order amount. Speak to a Customer Service Representative for more information.

Orders are currently retrieved once a day in the morning.

Most orders for in stock items are currently shipped in 2-3 business days after receipt of the order. Business days are Monday through Friday excluding Holidays. Weekends are NOT considered business days. For example, an order with items that usually ship within 2-3 business days, placed late in the day on a Monday would be pulled on Tuesday and would usually ship by Thursday or Friday. Processing times may be longer during peak times such as Holidays. Orders with special requests may also be extended. Items listed as out of stock or items with longer stated shipping times could take additional time. Orders with possible security issues can often be delayed. If you have questions regarding processing times feel free to contact us.

Delivery times given for various shipping options are quoted in “Business Days after Leaving our Facility.”

RETURNS + CANCELLATIONS:

At MINTPRODUCTS.COM your satisfaction is our main goal. If any item purchased is not satisfactory it may be returned within 7 days of receipt for exchange or a full refund (Because of Market fluctuations; Gold, Silver and Platinum coins where the price is related to the spot metals market, can be returned for replacement only). Postage paid to us to ship your order is non-refundable. Normal postage for returned orders may be refundable in certain cases. This does not include Overnight or Expedited shipping. Ask a Customer Service Representative for details. All coins sold by MINTPRODUCTS.COM come with a lifetime guarantee of authenticity.

A 10% cancellation fee OR the difference between the price at which the product(s) were sold to you and the current price(s), (whichever is greater), will be incurred on gold, silver and platinum coin orders and special orders that are not cancelled within two business hours after placement. If your order for gold, silver or platinum coins has been shipped (regardless of when placed) it cannot be cancelled or returned for refund. If the package is refused, the same fees will still apply, and must be fulfilled before any future orders will be taken.

Non-bullion or non-special order items may be cancelled free of charge up until they are shipped. At that point, our normal return policy will apply.