Q. How do I place an order with MintProducts.com?
A. There are two easy ways to place orders. 1.) Online orders can be placed through our site 24/7 through our secure one page checkout. 2.) Orders can also be placed over the phone with a representative Monday through Friday from 9AM – 5PM Eastern Time. Please note that for security reasons we cannot take orders through postal mail, email, fax or our live support.
Q. How can I check the status of my order?
A. All customers, whether registered or not, can check the status of their order by filling in the form after clicking the "Order Status" button at the top of our page. Registered customers can log into their account and look up their order number and status. Please note this refers to the status of the order prior to shipping. We do not supply tracking information once an order has shipped.
Explanation of Common Order Statuses:
New Order - The order has been confirmed and charged.
Sent to Processing - The order has been pulled from our system and is in the Processing Department.
Being Processed - The Processing Department has started filling the order.
Will Ship Within _ Business Days - The order will ship within the number of business days indicated.
Ready to Ship - The order is in the Shipping Department but has not yet left our facility.
Partially Shipped - A partial order has been shipped. The customer notes section of the invoice will indicate what product(s) will be shipping separately.
Shipped - The order has shipped from our facility. If a partial shipment was previously shipped, this status indicates the back-order has shipped and the order is completed.
New Order CheckMO - The order has been received and is awaiting payment by check or Money Order. This status is also used for Take Your Time Plan orders until the order is paid in full.
Payment Rcvd. - The payment on a non credit card order has been received.
On Hold - The order has been placed on hold. If you did not request this, please call our office at 1-866-665-6468 for more information.
Failed - This order did not go through the payment system and will not be filled.
Q. What forms of payment does MintProducts.com accept?
Accepted forms of payment are Visa, MasterCard, and Discover Credit Cards, Postal Money Orders, Bank Wire Transfers, Bank or Personal Checks, and MintProducts.com Customer Reward Points. Please see the section titled “Payment Information” in our
Terms and Conditions
for more information.
Q. Should I set up an account with MintProducts.com?
A. We encourage all customers to create an account with us. A MintProducts.com account allows customers to access their order history, use all coupon codes, take part in our Customer Reward Program, and also use our website properly. If you do not have a MintProducts.com account, you can create one
Q. What are the points on my invoice? OR How do I use my points?
A. The MintProducts.com Customer Reward Program is a loyalty program offered to registered members of our site. The program allows customers to earn points with their orders and then use them at checkout to receive discounts on their order. To learn more about the program and how to pay with points visit our
Customer Reward Program page
. Customers must be registered users to take part in the program.
Q. I received a coupon code in an email from you. How do I use it?
A. Coupon codes can be entered at two points, the shopping cart or checkout. Only used registered members of MintProducts.com can use coupon codes, so be sure you are logged in prior to applying coupon codes to your order.
After clicking the "buy now" button on a product you are brought to the shopping cart page, the coupon code box is located below the products in your shopping cart. Please click the “apply coupon” button to apply the coupon code to your order at this point if you are done shopping.
Alternatively, coupon codes can also be entered at the checkout page. The coupon code box is located below the totals section at checkout. Please click the “apply coupon” button to apply the coupon code to your order before submitting payment information.
do not enter coupon codes in the
Customer Notes section of your order as it
will not be applied.
Q. I don't remember OR I need help with my username/password. What should I do?
A. If you have created an account with us, you can use the “
Forgot Your Password or Recover Password
” link to reset your password via email. Alternatively, you can call or email us to help with your login information. If you do not remember if you have an account with us, please do not create a new account. Place your order without logging in and then contact us to see if you have an account. If you are registered with us, we will have your order moved to your account. Please contact us if you have any questions regarding your login information.
Q. Do you charge any credit card fees or other fees at checkout?
A. The product prices you see on our site are the prices that you will pay at checkout. With the exception of the shipping and handling fee, there will be no other fee or tax at checkout. Please view our
Shipping and Handling page
for our rates.
Q. Can I have my order shipped to an alternate address?
A.We do not ship to alternate addresses. For security reasons the billing and shipping address must match that of the credit card. If we receive an order with an alternate address request you will be contacted via email and/or phone to resolve the matter.
Q. Why is my credit card charged at the time the order is placed?
A. Many items on our site are based on Real Time Pricing tied to the Metals Market. Charging your credit card at the time the order is placed locks in your price.
Q. How are your packages shipped?
A.The majority of our packages are shipped United States Postal Service by First Class Mail, Priority Mail, Registered Mail, Certified Mail, or Restricted Delivery Mail. On rare occasions, we will send packages via an alternate carrier. All of our packages are insured.
Q. I received an email indicating my order shipped. Why wasn't I given a tracking number?
A. MintProducts.com does not provide tracking numbers to customers. This is for security reasons and also due to the USPS tracking system. If a tracking number is necessary, we are able to provide it to you via phone or email.
Q. Do you ship orders internationally?
A. At this time MintProducts.com ships orders within the United States, its Territories, and Canada.
Q. Do you accept cancellations or returns?
A. For information on our Cancellation Policy or Return and Exchange Policy please see our
Terms and Conditions.
Q. Do you purchase coins from customers?
A. Yes! We purchase almost any coin, even coins not sold on our site. Please visit our
Sell Your Coins
page for more information.
Q. How long has MintProducts been in business?
A. MintProducts.com was started by, Jeff Kierstead, in 1999 and was one of the first online coin stores but is now owned by longtime employee Jamison Morin. What started as a small inventory of American Silver Eagles grew to include many different coins, bullion, and coin supply products over the years. Learn more about us on by visiting our About Us page.