Thank you for visiting our site. You will find our Terms and Conditions below. During the checkout or registration process you will need to acknowledge reading and understanding the following terms and conditions before you can complete your order. If you need any further information, please contact us at 1-866-665-6468.
By using our website, registering on our site, or purchasing from MintProducts.com via online checkout or telephone, you (the customer) agree to accept the terms, conditions, and policies listed in our Terms and Conditions and
All Uncertified Coins, Paper Money, Proof Sets, Mint Sets, and Ancient Artifacts are guaranteed as authentic by MintProducts.com We only purchase from reputable dealers and suppliers and take every precaution to ensure the product(s) our customers are receiving is genuine. All Certified Coins are guaranteed authentic by MintProducts.com but we are not responsible for the grade. Certified Coins are graded by third-party grading services (NGC, PCGS, ANACS, ICG) and are held to the grading standards of the specific company. Please see the individual grading company’s websites for more information on their grading specifications.
YOUR INFORMATION IS SAFE:
MintProducts takes every precaution to protect your privacy and uses industry standard SSL (Secure Sockets Layer) encryption technology. This means any account information you enter on our site will be seen by us and only us. We maintain a Geotrust security certificate so you can see for yourself that you are ordering from a secure site. MintProducts is also tested quarterly by SecurityMetrics to ensure that high security standards are maintained to protect against the misuse of customer credit card and personal information.
Credit Card information is not stored by MintProducts. Therefore, your credit card information, including type, number, and CCV security code is never seen by a MintProducts.com employee. Once a customer enters their credit card information on our website or a customer service representative enters the information into our order software, the information is sent to our merchant services and bypasses our website completely.
Domestic Orders: We accept Credit Cards, Postal Money Orders, Checks, Bank Wires and PayPal as payment for domestic orders. Customer Reward Points are also accepted as a payment method less the shipping and handling. Please see our
Customer Reward Program Page for more information on Customer Reward Points as payment.
We accept MasterCard, Visa, Discover, and Diners Club (that begin with the #5) credit or debit cards. We cannot accept American Express Cards because of our low markups and their high fees.
If you choose to pay by credit card your credit card will be charged at the time you place your order.
PayPal is also an accepted form of payment. When you select this option at checkout you will be brought to the PayPal login screen and will use your PayPal account information to login and complete the transaction.
All U.S. personal, business, or bank checks and U.S. Money Orders are accepted as payment and must be mailed within 48 business hours of the order being placed. If payment is not received within 7 days of placing your order, your order will be cancelled. Checks and money orders will be allowed to clear a minimum of ten business days before shipment. There is a $25.00 fee for returned checks.
Wire Transfers are accepted for orders subtotaling $1000.00 or more. Wire Transfers must be received and confirmed within 48 hours of placing your order or your order is subject to cancellation. Additional fees may be charged for Wire Transfers on orders subtotaling less than $1,000.00. Please contact a Customer Service Representative to get our Wire Transfer account information.
Canadian Orders: We accept Credit Cards, Postal Money Orders, Bank Wires, and Customer Reward Points as payment for non-domestic orders. Personal or business checks will not be accepted as payment.
Credit Cards for Canadian Orders: Maximum amount of $500 for U.S. & Canadian issued credit cards. If a credit card payment processes for over $500, the customer will be contacted and instructed to use a second or alternative payment method. The credit card payment will be held until full payment is made either via full or partial payment of an acceptable method. The customer will be reimbursed once we have received the second or alternative form of payment. Credit cards are charged at the time the order is placed. Visa, MasterCard, Discover, and Diners Club credit cards are accepted.
PayPal: PayPal can be used at checkout as a payment option. When you select PayPal at checkout, you will be brought to the PayPal login screen and will use your PayPal account information to login and complete the transaction.
Canadian Postal Money Orders: Accepted as payment for orders subtotaling a maximum of $2,500.00. Canadian Postal Money orders must be mailed within 48 business hours of the order being placed. If payment is not received within 7 days of placing your order, your order will be cancelled. Money orders will be allowed to clear a minimum of ten business days before shipment. Money Orders can be mailed to: Mint Products - P.O. Box 10592 - Bedford, NH 03110.
Wire Transfers: Accepted as payment for orders subtotaling $2,500.00 or more. Wire Transfers must be confirmed and received within 48 hours of placing your order or your order is subject to cancellation. Please contact a Customer Service Representative to get our Wire Transfer account information.
Customer Reward Points: Accepted as a payment method less the shipping and handling. Please see our
Customer Reward Program Page for more information on Customer Reward Points as payment.
Pre-Orders: All pre-orders paid by Credit Card are charged at the time the order is placed to ensure your item is reserved and the price locked in. If check is used as payment, it must arrive within 7 business days or the pre-order will be cancelled.
Fraud, especially by credit card, is a major concern for both retailers and consumers. We take all precautions, including the use of fraud detection software; to be sure credit cards are being used legitimately. MintProducts takes all fraud, including attempted, very seriously and have worked with the FBI, DEA, and the Secret Service in the past.
Individuals who have attempted fraud with Mint Products have been arrested, prosecuted and jailed.
Due to a high percentage of credit card fraud, orders that are mainly bullion may be delayed a few days. The more information you can provide the better!
PROCESSING, SHIPPING, AND DELIVERY:
Orders are not pulled from our systems until the next business day. Please keep this in mind when placing orders on Fridays as the order will not be given to the processing department until Monday (or Tuesday if Monday is a holiday).
Most orders for in stock items are in processing for 2-4 business days after receipt of the order. Business days are Monday through Friday excluding Holidays. Weekends are NOT considered business days. The Processing and Shipping Departments are open Monday – Friday.
Processing times may be longer during peak times such as Holidays, New Coin Release Periods, Significant Metal Market Activity, etc. Orders with special requests or with large quantities may also have longer processing times. Orders with possible security issues can often be delayed. If you have questions regarding processing times feel free to contact us.
An order confirmation number is not a guarantee of shipment.
WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON WITH A FULLY ISSUED REFUND.
Pre-Orders and Estimated Ship Dates
Pre-Orders or delayed items are subject to estimated or expected ship dates. These dates are determined by information available to us at the time the item is posted for sale but should only be used as an estimate and not an exact ship date. If your order contains items that are readily available to ship, the order will be delayed until the pre-ordered or delayed items are also available. We will not ship the order in two shipments unless you contact us and request it. Please note in this case you will be charged shipping for the partial order shipment. Pre-orders and delayed items are subject to the same cancellation policy as in stock items.
Shipping and Delivery
Please see our
Shipping and Handling Page for our rates.
Domestic Orders: Most orders are shipped via United States Postal Service First Class, Priority Mail, or Registered Mail. Our Postal shipping rates are very reasonable and vary depending on the total dollar amount of your order. If you do not receive your order, our office must be contacted in a timely manner as claims must be filed within 90 days of the shipment. If we are not contacted, we reserve the right to not honor the original order and will not reship the coins or credit the order amount. Speak to a Customer Service Representative for more information.
Orders can only be shipped to the billing address when paid via credit card. We do not generally ship to alternate addresses. We also do not ship to UPS Stores, Mailboxes Etc. or Virtual Offices. For security reasons, some packages may be sent “restricted delivery.”
With “restricted delivery” shipping, only the person who placed the order can sign for the delivery with a photo I.D.
We reserve the right to ship your order via an alternate delivery company or service than you originally chose.
Custom shipping such as overnight and expedited delivery is available for many orders for an additional charge. Please contact a Customer Service Representative for more information or concerns regarding shipping your order.
In the highly unlikely event your order is lost during shipping we are 100% responsible for the package, which is always insured, until delivery is confirmed. Keep in mind that filing claims can take time and may require a written statement from you. In some instances, we may not be able to immediately reship your order. You can at anytime, place a new order and then ask for a credit when the claim is settled.
Canadian Orders: Orders will ship via United States Postal Service. The shipping rate you are charged is based on the total dollar amount of your order. MintProducts.com is not responsible for charges, import duties, or taxes that may be incurred. Any additional charges are the responsibility of the customer. We encourage all Canadian customers to contact their local customs office to inquire about additional charges, import duties, or taxes prior to placing their order.
Full value is declared for all orders on customs forms. We are not responsible for delayed orders due to being held at customs. If an order is shipped back to MintProducts.com from customs, we will refund payment for the ordered items only. Any shipping or additional charges incurred will not be refunded. Refunds will not be processed until we have received the shipment.
RETURN AND EXCHANGE POLICY:
At MintProducts.com, your satisfaction is our main goal. Non-bullion products that are not satisfactory may be returned within 7 days of receipt for equal exchange or a refund. Products returned including original government packaging must be returned in the same condition they were received. For example, Proof Sets sold as Unopened Proof Sets must be returned unopened. The Customer must contact our office and/or ship us the unsatisfactory product within 7 days of receipt. Postage paid on returned or exchanged products is non-refundable. Normal postage to MintProducts.com for returned orders may be refundable in certain cases. This does not include Overnight or Expedited shipping. Ask a Customer Service Representative for details.
Due to Market fluctuations, bullion products (Gold, Silver, and Platinum coins) where the price is related to the spot metals market, can be returned for exchange/replacement only and will not be refunded. The Customer must contact our office within 7 days of receipt. Postage paid on exchanged bullion products is non-refundable. Normal postage to MintProducts.com for replacement orders may be refundable in certain cases. This does not include Overnight or Expedited shipping. Ask a Customer Service Representative for details.
Non-bullion or non-special order items may be cancelled free of charge up until they are shipped. After the order has left our facility, our normal return policy will apply.
MintProducts.com must be notified of cancellations via telephone with a Customer Service Representative. Cancellations will not be accepted via email or voice mail messages.
Bullion Orders (Gold, Silver, and Platinum Coins), Special Orders, and Pre-Orders can only be cancelled within two business hours after the order is placed.
A 10% cancellation fee OR the difference between the price at which the product(s) were sold to you and the current price(s), (whichever is greater), will be incurred on all bullion, special, or pre-orders that are not cancelled within two business hours after placement. If your bullion order (Gold, Silver, or Platinum Coins), pre-order, or special order has been shipped (regardless of when placed) it cannot be cancelled or returned for refund. If the package is refused, the same fees will still apply, and must be fulfilled before any future orders will be taken.
Prices on all products on our website are subject to change at any time. Prices are not locked in until you have checked out and received an order/invoice confirmation number. Customers will not be eligible for refunds/credits if the price of the product(s) they ordered has changed before their order has shipped.
Most, if not all, bullion products (Gold, Silver, and Platinum Coins) on our website are considered to be on “Real Time Pricing” where the price is related to the spot metals market. Prices may change on these products as quickly as every minute. Prices are not locked in until you checkout – even if the product is in your shopping cart or on your wish list. Our live spot metals market feed is sourced from Kitco and is available on our homepage. We are not responsible for incorrect bullion-related prices from faulty Kitco spot metals market feeds.
Unless stated otherwise, prices listed are for one item. This includes items with pictures of multiple items (ex. rolls) and items with plural descriptions.
MintProducts.com strives for accuracy in its pricing. However, we are not responsible for typographical or programming errors related to pricing on our website, emails, or advertisements. MintProducts.com has the right to cancel or refuse any orders placed for an item that is incorrectly priced.
We encourage all customers to understand the risk involved with purchasing coins and bullion products before making any purchases. By purchasing from MintProducts.com you are accepting full responsibility for any risk involved in the fluctuation of value, pricing, or metals market associated with the products you have purchased from us.
MintProducts.com and/or its employees do not offer investment or financial advice or recommendations.
MintProducts.com will never spam or solicit its customers. Read more about our
We will only contact you via the email address and/or telephone number(s) you have provided regarding your order. You will receive “Status Update” emails in relation to your order as it goes from Processing to Shipping. Customers cannot opt out of receiving these emails. Please be sure to enter a valid telephone number and email address where you can easily be reached in case there is an issue with your order.
To receive our Email Newsletters about our sales, coupon codes, special announcements, or new product releases customers must elect to receive them during registration or signup to receive them via the Email Signup Box on our homepage. Customers will not receive these emails unless they have opted to. Customers can unsubscribe from these emails at any time through a link in the email.
If you have unsubscribed from receiving our newsletter emails and would like to re-subscribe to them, please contact us via email or phone.
Please view our
CUSTOMER REWARD PROGRAM:
Customers using a MintProducts.com account to place their orders are eligible to take part in the Customer Reward Program. Each purchase made while logged into their account (or over the phone, if applicable) after the program start date is eligible to earn Customer Reward Points. The Customer Reward Points can then used as discounts on future online purchases.
All products are set to receive a fixed amount of points regardless of the dollar value of the product. The point value of a product is determined by and is at the discretion of MintProducts.com and can change at any time.
Reward Points can be added to accounts for a fee of 25%. If you failed to log in or created an account after placing guest orders, we will transfer 75% of your points upon request.
Customers can earn 100 Customer Reward Points by signing up for our email newsletter (this is a one time opportunity per email address and account). Customer can also earn Customer Reward Points by writing and submitting product reviews for the items they have purchased. Each review for a verified purchase can earn 25 points. Points for email newsletter signup and product reviews are not automatically added to accounts, they are manually added within 7 business days.
Program start date was 04-05-2012. Orders placed or actions taken previous to this date are not eligible to earn points. By placing an order you are agreeing to the rules of the Customer Reward Program and the Terms and Conditions. For more information on our Customer Reward Program, its specifications, and how to use your Customer Reward Points please visit here:
Customer Reward Program Page
Terms and Conditions updated as of July 2017.
P.O. Box 10592
Bedford, NH 03110